Privacy Policy

Last updated: October 18, 2024

1. Introduction

At BatamStay, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using BatamStay, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

Name and contact information (email, phone number, address)
Account credentials (username, password)
Payment information (credit card details, billing address)
Profile information (photo, bio, preferences)
Communication data (messages, reviews, feedback)
Identity verification documents (when required)

2.2 Automatically Collected Information

When you use our platform, we automatically collect certain information:

Device information (IP address, browser type, operating system)
Usage data (pages viewed, time spent, search queries)
Location data (with your permission)
Cookies and similar tracking technologies
Log data (access times, error logs)

2.3 Information from Third Parties

We may receive information from third-party sources, such as:

Social media platforms (if you connect your account)
Payment processors
Identity verification services
Analytics providers

3. How We Use Your Information

We use the collected information for various purposes:

To provide and maintain our platform services
To process bookings and transactions
To communicate with you about your account and bookings
To send marketing and promotional materials (with your consent)
To improve our platform and develop new features
To detect, prevent, and address technical issues and fraud
To comply with legal obligations
To personalize your experience
To conduct analytics and research

4.1 With Property Owners and Guests

When you make or accept a booking, we share relevant information between guests and property owners to facilitate the transaction.

4.2 With Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

Payment processing companies
Cloud hosting providers
Customer support services
Marketing and analytics services
Security and fraud prevention services

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

Legal processes (subpoenas, court orders)
Government requests
Protection of our rights and property
Emergency situations involving safety

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication requirements
Secure data storage facilities
Employee training on data protection

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security of your data.

6. Your Rights and Choices

You have certain rights regarding your personal information:

Access: Request access to your personal information
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal information
Objection: Object to certain processing of your information
Portability: Request transfer of your data to another service
Withdrawal of Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at privacy@batamstay.com

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Remember your preferences and settings
Analyze platform usage and improve performance
Provide personalized content and advertisements
Detect and prevent fraud

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.

8. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain business records

When we no longer need your information, we will securely delete or anonymize it.

9. Children's Privacy

Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Posting the updated policy on our platform
Updating the "Last Updated" date
Sending you an email notification (for significant changes)

Your continued use of the platform after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@batamstay.com
Phone: +62 778 123 4567
Address: Nagoya Hill Superblock, Jl. Teuku Umar, Lubuk Baja, Batam, Kepulauan Riau 29444, Indonesia
Data Protection Officer: dpo@batamstay.com

13. Specific Rights for Indonesian Residents

In accordance with Indonesian data protection laws, you have the right to:

Know the purpose and lawful basis for data processing
Request copies of your personal data
Object to automated decision-making
File complaints with relevant authorities

By using BatamStay, you acknowledge that you have read and understood this Privacy Policy.